Regular maintenance of your products will increase its performance and lifespan. It is recommended that your fork, shock or seat post receive a Full Factory Service every 125hrs or yearly - which ever comes first*

Suspension product will require more frequent servicing the harder they are worked. For those who ride lift-accessed DH, Park, or Extreme Freeride or in extremely wet/muddy or dry/dusty environmental conditions where trail debris is sprayed onto the fork or shock while on the trail, or e-mtb's, FOX encourages riders to perform maintenance earlier than recommended above as needed.

In-house FOX technicians are the only factory trained and authorized FOX suspension technicians in North America. Moreover, all services include a full teardown and rebuild - ensuring that no seal or component is left unchecked.

Currently, we have service centers located in the Greater Vancouver area (Canada), Woking, Surrey (UK), Asheville, NC, Scottsdale, AZ (Phoenix Area) & Sparks, NV (Reno Area). For customers living in these areas, you're more than welcome to drop off and pick-up your fork. If you live outside the area, or you don't want to deal with local drop-off/pick-up, then you can ship your product in.

Forks come in different sizes based on chassis and travel. We use a 36x10x6" to accommodate all fork sizes. 10x6x6" for all shocks and 24x6x6" for all dropper posts. Alternatively, you can ship your suspension in any box that fits your suspension parts that you feel comfortable shipping.

While we can't speak for your local bike shop, most shops are usually happy to help. Simply complete your request online then head over to your local bike shop, provide them with the details of your service, and see if they will send it in for you. Alternatively, there's an online portal for your local bike shop to submit the request if you would rather let them take care of it, start to finish.

It's up to you. Most of the time, shipping is not a problem and we recommend checking with your shipping company to see if shipping insurance is included with your shipment choice.

For Forks: Please clean the fork, remove all unnecessary items (ie: crown races, brake mounts, etc ).

For Dropper Posts: Please clean the post, remove all unnecessary items (ie: saddle,saddle clamp ).

For Rear Shocks: Please clean the shock, remove all unnecessary items (ie: frame hardware, reducers, springs, etc ).

Due to the in-depth service that will be completed, these settings will need to be readjusted to match your preferences. Please make note of your current settings before sending your suspension in.

You sure can… When submitting your service request you can add it into the notes section, then when the service team reaches back out to you to confirm you can chat logistics with your suspension tech. Alternatively, you can reach out to us first:

FOX US West (Reno) - servicenv@ridefox.com
FOX US West (Phoenix) - serviceaz@ridefox.com
FOX US East - serviceavl@ridefox.com
FOX Canada - foxservice@ridefox.com
FOX UK - ukservice@ridefox.com

Dream about Kashima? Lusting over the latest dampers? Want color-matching custom decals? Not only do we provide the highest quality service, but we’re also always happy to upgrade and/or customize your suspension to suit your riding style and aesthetics. Want to custom tune your suspension? Get in touch with us:

FOX US West (Reno) - servicenv@ridefox.com
FOX US West (Phoenix) - serviceaz@ridefox.com
FOX US East - serviceavl@ridefox.com
FOX Canada - foxservice@ridefox.com
FOX UK - ukservice@ridefox.com

If you hear, see, or feel something unusual, stop riding immediately and contact us for proper servicing.

FOX US West (Reno) - servicenv@ridefox.com
FOX US West (Phoenix) - serviceaz@ridefox.com
FOX US East - serviceavl@ridefox.com
FOX Canada - foxservice@ridefox.com
FOX UK - ukservice@ridefox.com

If you live in the US, then we will be able to process your credit card online then charge you once your suspension has been dialed.

If you live in Canada or the UK, as soon as your product is ready to be shipped back, we will call you to get your credit card info for the payment.