LEAVE IT TO THE PROFESSIONALS
IN-HOUSE TECHNICIANS
Did you know that our in-house Fox Factory technicians are the only authorized & certified FOX suspension technicians in North America? When you book with FOX, we guarantee the best and most comprehensive service.
RAPID TURNAROUND TIME
Our current service turnaround time is only a few days. Our robust parts inventory and access to the latest Fox Factory suspension parts means you can always rely on FOX to deliver rapid and reliable service so you can ride more and wait less.
COMPREHENSIVE SERVICING
When you bring your suspension or dropper into FOX, our professional suspension technicians are ensuring that each product receives a full teardown and rebuild with proprietary replacement seals and oil to ensure your suspension is running just as well, if not better, than when you first bought it.
UPGRADE & CUSTOMIZE
Dream about Kashima? Lusting over the latest damper technology? Want color-matching custom decals? Not only do we provide high quality service but we’re always happy to upgrade and customize your suspension, inside and out.
HOW TO
HOW DO I SEND IN MY FOX PRODUCTS FOR SERVICING?
Don’t know how to remove your fork, shock, or dropper post to send it in for servicing? Don’t worry, our team’s here to help. Check out the videos below for instructions, tips, and best practices.
How to Remove & Reinstall your Fork »
How to Remove & Reinstall your Rear Shock »
How to Remove & Reinstall your Dropper Seat Post »
*Not comfortable working on your bike? Most local bike shops are more than happy to remove and ship your product for you. If you still have questions, please refer to our FAQ below.
OUR TECHNICIANS
MEET YOUR SUSPENSION PROFESSIONALS
Curious about what goes into a suspension or dropper post service? Want to know more about the certified FOX technicians working on your suspension?
Certified FOX technicians are the only suspension specialists in North America trained by FOX Factory and hold current FOX suspension accreditation. By working directly and closely with the engineers designing the product, athletes who test it, and OE manufactures that spec it, we know all the ins and outs of our products.
By sending your suspension service to a FOX Authorized Service Center, you’re ensuring that you receive the best performing suspension.
CUSTOM UPGRADES
CUSTOMIZE YOUR SUSPENSION, INSIDE AND OUT
Dream about Kashima? Lusting over the latest dampers? Want color-matching custom decals? Not only do we provide the highest quality service, but we’re also always happy to upgrade and/or customize your suspension to suit your riding style and aesthetics.
Want to custom tune your suspension? Get in touch with us:
servicenv@ridefox.com (FOX US West Coast)
serviceavl@ridefox.com (FOX US East Coast))
foxservice@ridefox.com (FOX Canada)
ukservice@ridefox.com (FOX UK)
GOT QUESTIONS?
WE HAVE THE ANSWERS.
Didn’t you find the answer you were looking for? Get in touch with us:
FOX US West Coast - servicenv@ridefox.com
FOX US East Coast - serviceavl@ridefox.com
FOX Canada - foxservice@ridefox.com
FOX UK - ukservice@ridefox.com
IS YOUR PRODUCT SERVICEABLE?
If you have questions concerning your suspension serviceability or you would like a more detailed estimate prior to sending your products in, please email a detailed description of the problem and pictures of your FOX supsension product to the email below:
USA
1-800-369-7469
servicenv@ridefox.com
Canada
1-800-527-9244
foxservice@ridefox.com
United Kingdom
+44.0204 5863775
ukservice@ridefox.com
International customers, please contact your Local FOX Distributor for service options.
WANT TO KNOW ABOUT THE STATUS OF YOUR REPAIR?
If you have questions about the status of your repair or wish to chat with one of our techs about changes to your service, please contact the service center you sent your suspension in to.
FOX West Coast Service Center
38 Isidor Court Suite 120
Sparks, NV 89441
servicenv@ridefox.com
FOX East Coast Service Center
95 Underwood Rd
Fletcher, NC 28732
serviceavl@ridefox.com
FOX Canada Service Center
8331 Eastlake Dr #103
Burnaby, BC V5A 4W2, Canada
foxservice@ridefox.com
FOX UK Service Center
Unit B1, Kingswey Business Park
Forsyth Road
Woking, Surrey, UK GU21 5SA
ukservice@ridefox.com