The following terms and conditions (the "Terms and Conditions") govern the service, repair, or replacement of your product by Fox Factory, Inc. and its subsidiaries and affiliates (collectively, "FOX," "we" or "us" or "our").

Service under this Agreement is offered and valid only to residents located in the fifty states of the United States, the District of Columbia, Puerto Rico, Guam, the United States Virgin Islands (collectively hereinafter the "U.S"), and Canada.

1. Repair Service. To initiate a repair service, please submit a service authorization form online and submit payment information ("Service Authorization"). FOX will send you a confirmation of your repair Service Authorization via email shortly after receipt and will service your product as described with the estimated charges stated. You will then ship your product to FOX as instructed. Once service is complete, FOX will charge your payment method and ship the serviced product back to you.
   FOX may charge up to an additional Fifty Dollars (US$50.00) for overages in connection with your service.
   
   Residents of the U.S will automatically receive a detailed, itemized invoice via email. Residents of Canada will receive a paper copy of the detailed, itemized invoice with their return shipment. An electronic copy of the invoice may be requested by Canadian residents by contactingfoxservice@ridefox.com.
   
   When the product is covered by FOX's warranty or consumer warranty law, those terms are applicable law will also apply.
   
   To initiate a service request, you must be 18 years of age or older. You agree to pay all applicable taxes.
2. Warranty Evaluation. If you are requesting a service based on a warranty claim, you will be asked to upload proof of your purchase and to describe the defect. If you do not have proof of your purchase, your claim may be void. If FOX determines, at its sole discretion, the issue is not one covered under the existing warranty, then FOX will contact you to inform you the price of the service and will await your approval before proceeding. If you do not approve the service, you will be responsible for shipping charges to send the product back to you.
3. Parts and Labor. In servicing your part, FOX may use parts or products that are new, previously used genuine parts, or parts that have been tested to meet FOX's functional requirements, subject to applicable law. FOX will retain the serviced or replaced part or product that is exchanged during the service as its property and the replacement part or product will become your property. If applicable law requires FOX to return a replaced item to you, and upon your request, you agree to pay FOX the retail cost of the replacement item and shipping.
4. Payment. You will be charged before shipment of your serviced product to the card you provided during the Service Authorization. Payment must be received prior to shipment of your product. You agree to pay in full the prices for any purchases you make either by credit/debit card or by other payment means acceptable to us. If payment is not received by us, your product will held for sixty days until payment is made, otherwise it will be deemed abandoned. If payment is received by us and later disputed or denied, you agree to pay all amounts due in collection of the payment owed, as applicable by law.
5. Prices and Tax. Your total Service Authorization will include the price of the product or service on the day of servicing or site access. FOX reserves the right to change pricing at any time or to correct typographical errors, see Section 18. A changing in pricing would not affect any Service Authorizations already submitted. In addition to your purchase price, FOX will charge sales tax on applicable transactions based on your shipping address and the sales tax rate in effect at the time your order is billed.
6. Shipping. After you submit a service request order form online, FOX will send you instructions for shipping and packaging. You are responsible for payment of shipping to and from FOX, except for warranty claims (where you are responsible for shipping to FOX, and FOX will cover return shipping to you). You are also responsible for parts that are lost or damaged because of failure by you or the shipping carrier. The shipment to FOX will be included in your payment price.
7. Delivery. Once your order has been prepared for shipment or has been shipped, FOX is unable to change the shipping address.
8. Service Status. Your service status will be emailed to you automatically by the FOX system. You may inquire about your service status at any time by contacting 1-800-369-4796 or serviceavl@ridefox.com.
9. Cancellation. Once a Service Authorization has been submitted and the product has been shipped, you may not cancel the service order.
10. Irredeemable Products. If FOX determines your product cannot be serviced and does not require a replacement, under applicable law and within the warranty period, then FOX will not service your product and will ship it back to you. We advise you carefully review our website when submitting your Service Authorization for the types of services we cannot perform.
11. Abandoned Product. FOX will ship your serviced product to the mailing address you provided when you authorized service. If the product is returned to FOX by the shipping carrier because delivery could not be completed to the address provided, FOX will attempt to contact you for an alternative mailing address. If you do not respond to FOX's request within sixty days, you will be notified, and your product will be deemed abandoned. FOX may dispose of your product in accordance with applicable law, including selling your product.
12. Refunds. Except as provided by your product warranty, FOX does not provide refunds for service orders.
13. Service Warranty. For all service orders, FOX provides an express limited warranty as follows: FOX warrants that (a) services performed will conform to their description for ninety (90) days from the date of service; and (b) all parts of products used in service will be free from defects in materials and workmanship for ninety days from the date of service. If a non-conforming service or defect arises in the repair or replacement of a product during the applicable warranty period, FOX will at its option or as required by law, either (x) re-perform the services to conform to their description; (y) repair or replace the product using parts that are new or previously used and have been tested and passed functional requirements; or (z) refund the sums paid for the repair service.
    Residents of Canada: In addition to the rights in this Agreement, residents of Quebec are governed by Quebec's consumer protection legislation.
14. Disclaimer of Warranty. TO THE EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTIES, CONDITIONS AND REMEDIES SET OUT IN THIS AGREEMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, FOX SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL STATUTORY AND IMPLIED WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS RELATED TO OR ARISING IN ANY WAY OUT OF THIS AGREEMENT, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, CARE, SKILL OR FITNESS FOR A PARTICULAR PURPOSE.
15. Limitations of Liability. FOX DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS, OR THE PROVISION OF SERVICES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, FOX WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, FOX IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT OF YOUR ORDER. IN CONSUMER CASES, THE LIABILITY FOR (a) PERSONAL DEATH AND INJURY AND (b) FRAUD MAY BE WIDER THAN NEGLIGENCE CAUSED LOSS AND IN SUCH CASES FOX DOES NOT SEEK TO EXCLUDE THIS LIABILITY.
    NOTE, CONSUMERS MAY HAVE CERTAIN ADDITIONAL RIGHTS BASED ON THEIR COUNTRY OF RESIDENCE. THE BENEFITS HEREIN ARE IN ADDITION TO THOSE RIGHTS. PLEASE REFER TO YOUR LOCAL CONSUMER AUTHORITY FOR MORE INFORMATION ABOUT YOUR RIGHTS.
16. Data Processing. You agree and understand that by submitting a service request, it is necessary for FOX to collect, process, and use your personal information to perform the services under these Terms and Conditions. FOX will protect your personal information in accordance with its Privacy Policy, available at https://www.ridefox.com/tos.php?p=privacy.
17. Export Control. You may not export or re-export in violation of export laws, including if applicable, into any US-embargoed counties or to anyone on the US Treasury Department's list of Specially Designated Nationals or the US Department of Commerce Denied Person's List or Entity List.
18. Typographical Errors. FOX is not responsible for any typographical errors and reserves the right to cancel any order for a typographical error in pricing or other terms.
19. Changes to Terms of Use. FOX reserves the right to change any portion of the Terms and Conditions, in whole or in part, at any time. Where permitted by applicable law, changes in the Terms and Conditions will be effective when posted.
20. Waiver. Any waiver or any right under this Agreement shall not be construed as an ongoing or continuing waiver of the same or any other right, unless such waiver is in writing signed by the waiving party.
21. No Third Party Beneficiaries. These terms shall not be interpreted or construed to confer any rights or remedies on any third parties.
22. Force Majeure. FOX will not be liable for loss, delay, or nonperformance to the extent resulting from any force majeure event, or an event outside of FOX's reasonable control.
23. Subcontractors. FOX may subcontract with other service providers for the service of your product.
24. Conflict of Terms; English. In the event of a conflict between different translations of this document, the English translation will prevail.
25. Severability. If any provision of this Agreement is held to be invalid, illegal or unenforceable in any respect, in whole or in part, by judgment, order or decree of any court or other judicial tribunal of competent jurisdiction, it shall be severed from this Agreement and the remaining terms and provisions shall remain valid and in full effect.
26. Complete Agreement. This Agreement supersedes all agreements either oral or written between the parties with respect to the rendering of services by FOX.
27. Governing Law. If you are a resident of the United States, this Agreement is governed by the laws of the State of Georgia without giving effect to its conflict of law provisions. If you are a resident of Canada, excluding Quebec, this Agreement is governed by the laws of Ontario, without giving effect to its conflict of law provisions. If you are a resident of Quebec, Canada, this Agreement is governed by the laws of Quebec, without giving effect to its conflict of law provisions.
28. Contact Information. Contact us at legal@ridefox.com with the subject line "[BICYCLE TERMS AND CONDITIONS]" if you have any questions relating to these Terms and Conditions or serviceavl@ridefox.com if you have any questions regarding your service:
    For US Residents: Fox Factory, Inc. at 2055 Sugarloaf Circle, Suite 300, Duluth, GA 30097
    
    For Canadian Residents: RFE Holding (Canada) Corp. at #118 - 8333 Eastlake Drive, Burnaby, BC V5A 4W2.
29. NOTICES TO CALIFORNIA CUSTOMERS.
    As required by the California Business & Professional Code § 9844, FOX will give you an estimate for service in writing. FOX may not charge for work done or parts supplied in excess of the estimate without prior consent from you. If notice has been provided, FOX may charge a reasonable fee for services providing in determining the nature of the malfunction in preparation of a written estimate for service.
    A California resident who purchased FOX products has the right to have the product serviced and repaired during the product's warranty period. The warranty period will be extended for the number of whole days that the product is out of your hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond your control, or if the warranty repaired did not remedy the defect and you notify FOX or the seller of the failure of the repairs within sixty days after it was completed. If after a reasonable number of attempts, the defect has not been fixed, you may return the product for a replacement or a refund, subject in either case to a deduction in reasonable charge for usage.

Last Updated: May 2, 2023

The following terms and conditions (the “Terms”) govern the service, repair, or replacement of your product by Fox Factory UK Limited, UTR Number 8752813417, Company Number 10764403, Fox Factory UK Ltd., 7th Floor 50 Broadway, London, SW1H 0DB and its subsidiaries and affiliates (collectively, “FOX,” “we” or “us” or “our”).

If you are a consumer, then please refer to Section 13 and Schedule 1, which provides details in relation to how you may cancel our service, and circumstances where we will not be liable for your losses.

If you are a business, then please refer to Section 14 and Schedule 1, which provides details in relation to termination, and how our liability is limited under these Terms.

You can find everything you need to know about us and our repair service on our website. We will also confirm any key information to you in writing after you have requested repair or replacement of your product, by email.

Service under this Agreement is offered and valid only to residents located in the United Kingdom (excluding the Isle of Man, Channel Islands, Hebridean Islands), Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark (excluding Greenland and Faroe Islands), Estonia, Finland (excluding Aland), France (excluding Corsica and overseas territories), Germany, Greece, Hungary, Ireland, Italy (excluding Sardinia), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway (excluding Svalbard), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Balearic Islands and Canary Islands), Sweden and Switzerland.

Please read these Terms carefully before you submit your Service Authorisation. When you submit your Service Authorisation and use our repair service, you are agreeing to the provisions contained in these Terms. We recommend that you print a copy of these Terms for future reference.

We may revise any of these Terms at any time by amending this page. For that reason, we recommend that you check this page frequently for any updates which we may have made.

1. Repair Service Process. To initiate a repair service, you must be 18 years of age or older. You must submit a service authorisation form online on our website (“Service Authorisation”). Once your Service Authorisation has been received by us, you will receive an automated response e-mail containing a service request number for your reference. We will then contact you by e-mail to provide shipping instructions and an estimated quote for the service (“Quote”) for your approval. You will be responsible for returning your product to us for repair using the postage label that we provide to you [via e-mail or post] and any instructions that we have communicated to you. The product will be serviced or repaired (as applicable), you will be notified, and a link will be sent to you for payment of the repair service based on the Quote we provided to you. Payment must be received by us prior to us returning your product. We rely on the information, products and parts you provide to us to be correct. If you make a mistake, (for example, if you send us a part that is different to the part as detailed in your Service Authorisation, or any parts are missing) then we may charge you a reasonable amount to cover any time, costs and expenses that we have reasonably incurred in assessing and/or dealing with your Service Authorisation, which will be capped at £30.00. You may request a detailed, itemised invoice, which will set out the basis for the charges by contacting our team at ukservice@ridefox.com.
2. These Terms Only Cover Paid for Repairs. When your product or repair is already covered by FOX’s warranty or a warranty under consumer laws, these Terms will not apply to the extent that these Terms are inconsistent with such warranty.
3. Sometimes We Reject Orders. Sometimes we reject orders, for example, because we cannot verify your age, because you are located outside the countries listed on the first page of these Terms or because the service was mispriced by us due to a typographical error or otherwise. When this happens, we let you know as soon as possible and refund any sums you have paid.
4. Warranty Evaluation. If you are requesting a service based on a warranty claim, you will be asked to upload proof of your purchase and to describe the defect. If you do not have proof of your purchase, your claim may be void. If we determine, at our sole discretion, the issue is not one covered under the existing warranty, then we will contact you to inform you the price of the service and will await your approval before proceeding. If you do not approve the service, you will be responsible for postage charges to send the product back to you. Our Quotes only cover the repair and/or servicing work requested in your Service Authorisation. If during the course of undertaking that work our technicians discover other worn or faulty components, then we will notify you via e-mail and ask whether you would like us to quote to repair or service those other components. If you decide not to go ahead with those additional repairs or services then: (a) we will not be liable for any losses or damage you suffer to the extent that could have been avoided or mitigated had you gone ahead with those additional repairs or services; and (b) you will not be allowed to claim under the warranty for any service work which we do undertake for any problems or issues which could have been avoided or mitigated had you gone ahead with those additional repairs or services.
5. Parts and Labour. In servicing your product, we may use parts or products that are new, previously used genuine parts, or parts that have been tested to meet our functional requirements, subject to applicable law. We will retain the serviced or replaced part or product that is exchanged during the service as our property and the replacement part or product will become your property. If applicable law requires us to return a replaced item to you, and upon your request, you agree to pay us the retail cost of the replacement item and delivery.
6. Payment. Once your product has been serviced, you will be notified via e-mail or telephone, and a link will be sent to you via e-mail for payment of the Service Authorisation. Payment must be received by us before we return your product to you. You agree to pay in full the prices for any purchases you make either by credit/debit card or by other payment means acceptable to us. If payment is not received by us, your product will held for sixty days until payment is made, after which time it will be deemed abandoned meaning we may elect at our discretion to dispose of your product (including by way of selling your product) without further notice or any liability to you and/or we may elect to recover from you any reasonable storage costs and/or costs of disposing your product which are incurred by us. In these circumstances you will still be liable to pay us for any work which has been undertaken and will not be entitled to receive any refund of any payments which you may already have made to us. If payment is received by us and later disputed or denied, you agree to pay all amounts due in collection of the payment owed, as applicable by law.
7. Prices and Taxes. Your Quote will include the price of the product or service. In addition to your purchase price contained in your Quote, we will charge VAT on applicable transactions based on your delivery address and the VAT rate in effect at the time your order is billed. You agree to pay all applicable VAT. If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. You will be responsible to pay all other taxes, duties, levies, and tariffs which are incurred or payable as a result of us supplying services to you, including any applicable import tax, export tax and customs charges.
8. Delivery. After you submit a Service Authorisation form online, you are responsible for returning your product to us. You are responsible for parts that are lost or damaged because of failure by you or the carrier. You are also responsible in ensuring your product is dispatched in a timely manner to meet any pre-arranged service schedule dates (if applicable). We will be responsible for return of the product back to you after service or repair has taken place. In the event you have an approved warranty claim, we will cover all postage costs of your product to and from us. We will issue a postage refund to you for the costs you incur to send your warranty claim product to us for repair.
9. Return Delivery. After we have completed the service or repair to your product, we will provide you an estimate as to when the serviced product will be sent to you at the address you provided on the Service Authorisation form. Once your order has been prepared for shipment or has been dispatched, we are unable to change the delivery address.
10. Service Status. You will be notified of your service status automatically via the e-mail address that you provide to us, or by WhatsApp messaging if you have opted-in. You may enquire about your service status at any time by contacting 0204 5863775 or ukservice@ridefox.com.
11. Delays Outside of Our Control. If our supply of your service is delayed by an event outside our control, such as a natural disaster, pandemic, a terrorist attack or strikes, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our customer service team: ukservice@ridefox.com to end the Agreement and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
12. Notifications. We will notify you of the status of your repair services via e-mail. If you opt-in, you may also be notified of the status or your repair services via WhatsApp or SMS messages.
13. Cancellation. If you are a consumer, (as opposed to a business customer) you have a statutory fourteen (14) day period to cancel this Agreement for any reason and claim a refund of any payment which you may have made. You can find full details of your right to cancel, how to exercise it and of certain circumstances in which you may lose this right (including if you decide that you want us to provide you with services during any applicable cancellation period) by referring to Schedule 1 of these Terms. If you are not a consumer, once a Service Authorisation has been submitted and the product has been dispatched, you may not cancel the service order.
14. Termination. If you are a business, then without affecting any other right or remedy available to it, we may terminate this Agreement with immediate effect by giving written notice to you if: (a) you fail to pay any amount due under this Agreement on the due date for payment and remain in default not less than [30] days after being notified in writing to make such payment; or (b) you commit a material breach of any other term of this Agreement and (if such breach is remediable) fail to remedy that breach within a period of [30] days after being notified in writing to do so. Either party may terminate this Agreement with immediate effect if the other party suffers an insolvency event. If you are a consumer, then we can end our Agreement with you for a service and claim any compensation due to us if: (a) you do not make any payment to us when it is due and you still do not make payment to us within [30] days of us reminding you that payment is due; or (b) you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, approval of suggested service.
15. Irredeemable Products. If we determine your product cannot be serviced or does not require a replacement, under applicable law and within the warranty period, then we will not service or repair your product and will send it back to you. We advise you carefully review our website when submitting your Service Authorisation for the types of services we cannot perform.
16. Abandoned Product. We will send your serviced product to the delivery address you provided in your Service Authorisation form. If the product is returned to us by the carrier because delivery could not be completed to the address provided, we will attempt to contact you for an alternative delivery address. If you do not respond to our request within sixty (60) days, you will be notified, and your product will be deemed abandoned meaning we may elect at our discretion to dispose of your product (including by way of selling your product) without further notice or any liability to you and/or we may elect to recover from you any reasonable storage costs and/or costs of disposing your product which are incurred by us. In these circumstances you will still be liable to pay us for any work which has been undertaken and will not be entitled to receive any refund of any payments which you may already have made to us.
17. Refunds. Except as provided by your product warranty, we do not provide refunds for service orders. If you think there is something wrong with your service, you should contact our customer service team: ukservice@ridefox.com.
18. Service Warranty. For all service orders, we provide an express limited warranty as follows: FOX warrants that (a) services performed will conform to their description for ninety (90) days from the date of service; and (b) all parts of products used in service will be free from defects in materials and workmanship for ninety days from the date of service. If a non-conforming service or defect arises in the repair or replacement of a product during the applicable warranty period, FOX will at its option or as required by law, either (x) re-perform the services to conform to their description; (y) repair or replace the product using parts that are new or previously used and have been tested and passed functional requirements; or (z) refund the sums paid for the repair service. The rights outlined herein are in addition to the applicable consumer protection legislation of your country.
19. Liability. Nothing in this Agreement excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. Each provision of this Agreement shall be read as subject to the foregoing. Services will be provided by us in accordance with this Agreement and using reasonable care and skill and within a reasonable time. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the services we provide, whether express or implied, other than those as specifically provided for in this Agreement. a. If you are a consumer, we are responsible for reasonable losses you suffer as a direct result of us breaking this Agreement. However, we will not be liable to you for any other sort of loss including any of the following types of loss: • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your repair or service meant we should have expected it (so, in the law, the loss was unforeseeable). • Caused by a delaying event outside our control. As long as we have taken the steps set out in section 11 above (see the section titled “Delays Outside of Our Control”). • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions. • Related to damage that was caused by your decision to not service or repair a discovered issue. As long as we have taken the steps set out in section 4 above (see the section titled “Warranty Evaluation”). b. If you are a business customer, in addition to the above, please note that we do not accept any liability for: (a) a product or service not being available for use; (b) loss of profits, sales, business or revenue; (c) business interruption; (d) loss of anticipated savings; (e) loss of, damage to or corruption of data (including the cost of restoring any lost, damaged or corrupted data); (f) loss of goodwill or reputation; or (g) any indirect or consequential loss or damage. In either case, if we incur any liability to you which is not excluded under these Terms, then our maximum financial liability to you in respect of any and all claims shall be limited to the price of the order or service request under this Agreement.
20. Data Processing. When we provide the services, it will be necessary for us to collect, process, and use your personal information to perform the services under these Terms. We will protect your personal information in accordance with our Privacy Policy, available at https://www.ridefox.com/tos.php?p=privacy-uk
21. [RESERVED]
22. Changes. We can always change a service to reflect changes in relevant applicable laws and regulatory requirements and to make minor technical adjustments and improvements. If you are a consumer and we make any changes that substantially impact the service we provide to you, we will notify you in advance and you can contact our customer service team at ukservice@ridefox.com to end your Agreement before the change takes effect.
23. Resolving Disputes. (a) If you are a consumer, you have several options for resolving disputes with us. Complaints: If you have a complaint, you may contact our customer service team at ukservice@ridefox.com and the team will do their best to resolve any issues you have with us or our services as quickly as possible. Resolving Disputes Without Going to Court: Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. However, please note that we are not obliged to participate in any alternative dispute resolution process. EU/EEA Residents The European Commission has established a platform for online dispute resolution, which can be accessed at http://ec.europa.eu/consumers/odr/. UK Residents UK residents may use alternative dispute resolution through RetailADR (www.retailadr.org.uk). You Can Go to Court: These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in. (b) If you are a business customer, these Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.
24. Waiver. Any waiver under this Agreement shall not be effective, unless such waiver is in writing signed by the waiving party.
25. No Third-Party Rights. This Agreement is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
26. Subcontractors. We can transfer our Agreement with you, so that a different organisation is responsible for supplying your service. We will ensure that the transfer will not affect your rights under this Agreement.
27. Conflict of Terms; English Language. In the event of a conflict between different translations of this document, the English translation will prevail.
28. Invalidation of Terms. If a court invalidates some of this Agreement, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
29. Complete Agreement. This Agreement supersedes all agreements either oral or written between us with respect to the services we are providing to you.
30. Delay. Even if we delay in enforcing this Agreement, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.
31. Contact Information. You can contact us at legal@ridefox.com if you have any questions relating to these Terms or ukservice@ridefox.com if you have any questions regarding your service with the subject line “[BICYCLE TERMS AND CONDITIONS]”: Fox Factory UK Ltd., 7th Floor 50 Broadway, London, SW1H 0DB

Last Updated: 10 January 2024

Cancellation. If you are a consumer, (as opposed to a business customer) you have a statutory fourteen (14) day period to cancel this Agreement for any reason and claim a refund of any payment which you may have made. You can find full details of your right to cancel, how to exercise it and of certain circumstances in which you may lose this right (including if you decide that you want us to provide you with services during any applicable cancellation period) by referring to Schedule 1 of these Terms.