Service Request

Country

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If the fork, shock, and/or dropper post is older than 2016 (or not sure), please send a photo to serviceNV@ridefox.com (Western US) or serviceavl@ridefox.com (Eastern US), so that we can verify we have the correct parts to work on your product(s). We will respond within 24 hours of receiving your request.

Note: If sending in more than one bike product, please complete one service form per product

If your product was manufactured prior to 2017, please call our service team at 0204 5863775 to discussion available options.

For more information about how FOX processes your personal data, read FOX’s Privacy Notice

Note: If sending in more than one bike product, please complete one service form per product

Vehicle

Please select Type
Please select Year
Please select Manufacturer
Please provide Make
Please provide Model
Please provide a Riding hours per week
Please provide a Rider Weight

Product

Please select Brand
Please select Type
Please select Type
Please select Crank Length
Please select Crankarm Needing Replacement
Please select Spindle Diameter
Please select Spindle Length
Please select Model
Please select Series
Please provide a Serial number / tune ID
Please provide a Part Number
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Please describe issues.

Add Ons

Service Type

For customers submitting a MY2021-2023 Transfer dropper post or MY2021-2023 Float X2 shock for warranty evaluation, if the product is more than one year old (proof of purchase required; must be original owner) or has not been serviced in the past 18 months (proof of purchase and proof of service required; must be original owner), a service charge of $115 for Transfer posts or $175 for Float X2 shocks will be applied to cover the labor and parts costs of the Fox Factory service performed.

FOX Factory requires a valid credit card number when submitting every warranty or service request. Though you may feel your claim should be automatically covered at no charge, FOX Factory must first inspect each product to confirm if it qualifies as a warranty. For those warranty submissions that qualify, there will be no charge to your credit card. For those warranty submissions that do not qualify, we will contact you directly and provide recommended service options.

Shipping Address

Please provide a First Name
Please provide a Last Name
Please provide a Address 1
Please provide a Address 2
Please provide a City
Please select State
Please provide a Zip Code
Please provide a Street Address 1
Please provide a Street Address 2
Please provide a Town/City
Please provide a Postal Code
Please provide a Phone
Please provide a valid Email address

Billing Details

Please provide a Full Name
As displayed on your card
Please provide a Address 1
Please provide a Address 2
Please provide a City
Please select State
Please provide a Zip Code
FOX UK utilizes Clover to process payments. Once your service is completed, a FOX representative will reach out to you via email with a payment link to complete your order.
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We accept Visa, Mastercard, and AMEX

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Must authorize charges on your card for estimated cost to proceed.
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Once you have submitted your service request form, please pay attention to an email notification with additional service instructions.

Your repair will be returned in plain packaging. Do not send your repair in with the original FOX packaging (if you wish to keep it).

For service questions, please contact us at servicenv@ridefox.com (West Coast) or serviceavl@ridefox.com (East Coast).

Once you have submitted your service request form, please pay attention to an email notification with additional service instructions.

Your repair will be returned in plain packaging. Do not send your repair in with the original FOX packaging (if you wish to keep it).

For service questions, please contact us at ukservice@ridefox.com

Once you have submitted your service request form, please pay attention to an email notification with additional service instructions.

Your repair will be returned in plain packaging. Do not send your repair in with the original FOX packaging (if you wish to keep it).

For service questions, please contact us at servicemn@ridefox.com